The latest South African Customer Satisfaction Index (SAcsi) for municipalities shows that the City of Cape Town has retained the top spot as the best and most trusted municipality in the country.
However, despite keeping its crown, the SAcsi showed that overall satisfaction is down from 2016, in line with the trend seen across all municipalities.
“It has been almost a year since the hotly-contested 2016 Municipal Elections, and the index completed last month reveals that South African citizens’ satisfaction with their municipalities has hit a three-year low with an industry average of 59.3,” said research group, Consulta.
South Africa’s eight metropolitan councils are included in the 2017 SAcsi for municipalities namely; Cape Town, Buffalo City, Ekurhuleni, eThekwini, Johannesburg, Mangaung, Nelson Mandela Bay and Tshwane.
Cape Town’s overall SAcsi score of 68.5 places it well ahead of the industry average, however the Mother City’s score is down from 70.3 in 2016 and 71.9 in the previous year.
Buffalo City, on the other end of the spectrum, has consistently received the lowest score with 47.2 in 2017, which is a slight decline from 47.6 in 2016 and marginally higher than its 2015 score of 47.1.
8. Buffalo City